Once you have found the item you wish to purchase, you must add it to the shopping cart by clicking on the corresponding icon. You must previously select the size, color and cup if applicable.
In this way, the shopping cart will contain the reference of the selected item, its name, its characteristics and its price. This includes the corresponding tax.
Through the shopping cart you can place the order by clicking on the corresponding button.
During the ordering process, your personal data will be requested. These data will be incorporated into the Promise database in order to be able to process the order and facilitate future purchases. It is important to remember that you must indicate your personal data with complete accuracy to avoid confusion or incidents in the shipment of the item(s) purchased.
Remember that you can always access your personal data and the information of all your orders in the "My account" section.
Once the purchase order has been completed, and before the order is shipped, a summary will be presented identifying the item(s) purchased, its total price including taxes, and shipping information. The order must be confirmed by clicking the "Accept Purchase" button. Please note that transport is the responsibility of Promise if the total amount of the purchase is greater than €65.
Purchases will be paid by credit or debit card (Visa, Visa Electron, MasterCard and American Express) or through PayPal. At the moment, other forms of payment are not accepted. For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding bank, once it has been verified that the data communicated is correct.
Once the transaction is confirmed, the order number will be communicated through the website itself so that you can, at any time and from your computer, track its status.
Likewise, we will send you an email message, with a description of the order and the personal data that you have communicated. The non-receipt of this message may be due to a transitory communication problem on the network or to a typing error in the email address that you have communicated to us. Likewise, before informing us of your non-receipt, please check the spam mailbox.
In any case, contact us through the contact form or by calling +34 937 604 920. We will be happy to help you!
If, at the time of issuing the order, our warehouse detects that there are no stocks of any of the products included in it, we will try to locate the garment. If this is not possible, we will notify you immediately. In addition, the amount of the overcharged item will be credited to you within a few days.